RETURNS AND EXCHANGE
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
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Should the need to cancel an order arise, please contact us as soon as possible. We do not accept returns or exchanges. We will happily replace items in the event that they are defective or damaged.
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In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 2 days of receipt of products. The customer service team after looking into your complaint will take an appropriate decision.
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In case of any refunds are approved by R.B. Sales, it will take 7 days for the refund to be processed to you.
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We do not assume responsibility for any duties, tarifs, taxes, customs or brokerage fees, delayed shipments or any further inconveniences caused by domestic customs offices.